Refund policy
Return & Refund Policy
All American Spirit Co. products are made to order specifically for each customer.
Because of the custom nature of our products, we do not accept returns, exchanges, or refunds for:
- Incorrect size selection
- Change of mind
- Incorrect shipping information provided by the customer
- Orders already in production
- Delays caused by carriers or customs
Please review all product details, sizing information, and shipping information carefully before placing an order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or contains a manufacturing error, please contact us within 14 days of delivery.
We will review the issue and, when appropriate, provide a replacement or refund at no additional cost.
To request assistance, please contact us through our Contact page and include:
- Order number
- Description of the issue
- Clear photos showing the problem
Order Cancellations
Orders may only be canceled before production begins. Once production has started, cancellations are no longer possible.
Contact Us
If you have any questions regarding your order, please contact us through our Contact page and we will be happy to assist you.
Thank you for shopping with American Spirit Co.