Returns & Refund Policy
Returns & Refund Policy
At American Spirit Co., all products are made to order specifically for each customer.
Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges for:
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Incorrect size selection
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Buyer's remorse
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Change of mind
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Accidental orders
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Orders placed with incorrect shipping information
Please review product descriptions and sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
If the claim is approved, a replacement or refund may be issued at our discretion.
Order Cancellations
Because all products are made to order, orders may only be canceled before production begins. Once production has started, cancellations are no longer possible.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding this policy, please contact American Spirit Co. through our Contact Us page. We are happy to assist you.